DELIVERIES & RETURNS
- Delivery
The products ordered will be delivered to the address indicated by the customer, only in Metropolitan France, Corsica, Monaco, Europe and Outside Europe. Delivery will be made within an average period of one to five days from receipt of the order, depending on the delivery method chosen and at most within thirty (30) working days from receipt of the order. ordered. However, if thirty (30) days after the expected date of delivery, the product (s) have not been delivered, the sale may be resolved at the request of the customer, who may obtain a refund of the sums already paid. , to the exclusion of any compensation or damages.
- Reception and guarantee
The customer must before signing the delivery slip:
Check the apparent condition of the package (s).
Check the condition of the products inside the package (s).
Check the good conformity of the products with respect to the delivery note on the one hand and to the goods ordered on the other hand.
It is therefore the customer's responsibility to carry out all the necessary verifications allowing the conformity of the products to be judged upon delivery. This verification is deemed to have been carried out once the Customer has signed the delivery note.
In the event of anomalies noted during delivery, the customer must make the necessary reservations, detailed, legible, as precise as possible (breakage, damage, non-conformity: product error, different color and / or dimensions; missing, etc. .) and refuse delivery of the package (s), justifying the refusal. When delivery is made by carrier, the customer must express his reservations on the delivery slip. In addition, the customer also has the possibility of making any specific reservations concerning the products delivered no later than three days following the date of receipt or withdrawal of the products. In the absence of specific reservations formulated by the customer, the delivery will be presumed compliant, subject to guarantees.
The products sold on the site comply with the Monegasque and French legislation in force and the standards applicable in Monegasque, French and European Union territories. The customer benefits from the provisions of the legal guarantee of conformity and the legal guarantee against latent defects which render the product unfit for use. In the event of non-conformity of the product, in particular due to an anomaly or an error on the references delivered, the customer can choose to return the product and obtain a refund. Return costs will be reimbursed at the customer's request.
- Product return and right of withdrawal
The customer has a right of withdrawal within fourteen (14) clear days from the date of receipt of the product, to return at his own expense, the products ordered for reimbursement. For any other reason, the customer is invited to contact Customer Service by email at "[email protected]". The refund will be made by the means of payment used by the customer when ordering, no later than thirty (30) days from the date on which the right is exercised (upon receipt of the returned order or proof of the shipment of the returned product).
- Product Return Instructions
The customer can return the Product (s) according to the conditions defined above, but must comply with the following instructions:
The return must be made within fourteen (14) clear days following the date of receipt of the product by the customer.
The product (s) must be intact, in their original condition, in their unopened packaging, with their accessories and instructions. They must not have been used.
In the event of depreciation of the product resulting from handling, Segraeti reserves the right to refuse a refund or exchange of the product.
No refund will be made if the products returned by the customer do not correspond to the product (s) ordered or have another origin than those delivered by Segraeti.
The customer must request his free return slip from customer service by email at "[email protected]". No return costs will be refunded to the customer if the latter has chosen not to use the prepaid return voucher made available to him.
Upon receipt of this transport voucher, the customer must stick it on his return package. This free transport voucher is to be used within "5" days of receipt.
All returns are made to the following address:
"AE | SEGRAETI
METROPOLE Shopping Monte-Carlo
17, Avenue des Spélugues - 98000 Monaco ”, 98000 MONACO.
- After sales service
No exchange or complaint will be eligible or taken into account for any product purchased outside the site. Customer service is able to answer all your questions from Monday to Friday from 10 a.m. to 6 p.m by email to "[email protected]" Or by using the dedicated contact form on the site.
- Guarantees
The customer benefits from the legal guarantee of conformity as well as the guarantee against hidden defects in accordance with the legal provisions in force of the articles
To invoke the legal warranty, the customer must notify Segraeti of the defect as soon as it appears by sending it along with photographs to the Segraeti Customer Service at the following address: